Privacy Policy
Last updated: 2 July 2026
This Privacy Policy explains how Prestige Solutions Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit this website, request a design consultation, or download our brochure. We are committed to protecting your privacy and handling your data in line with UK GDPR and the Data Protection Act 2018.
Who we are
Prestige Solutions Ltd is the data controller responsible for your personal data.
- Company: Prestige Solutions Ltd, registered in England and Wales, company number 14660598
- Registered office: Mariners House, Guildford Road, Normandy, Guildford, GU3 2DA
- Email: info@prestigesurrey.com
- Phone: 0333 577 5430
What data we collect
When you book a consultation, download our brochure, or contact us, we may collect:
- Your name
- Your phone number and email address
- Your postcode
- Details about your project, such as the type of work and your timeline
When you browse the website, we may also automatically collect:
- Your IP address, browser type, and device information
- Pages visited and how you interact with the site
- Marketing attribution data (for example, which advert or search brought you here)
This automatic data is collected through cookies and similar technologies, and only where you have given consent. See our Cookie Policy for details.
How we use your data
We use your personal data to:
- Respond to your enquiry and arrange your design consultation
- Send you the brochure you requested and follow up about your project
- Carry out the work you have requested
- Contact you about your enquiry by phone, SMS, or email
- Improve our website and understand how visitors use it
- Measure the performance of our advertising
Our lawful basis
We rely on the following lawful bases under UK GDPR:
- Consent for analytics, advertising cookies, and any marketing messages you opt into. You can withdraw consent at any time.
- Legitimate interests for responding to your enquiry and running our business, where this does not override your rights.
- Contract where we need your data to carry out work you have asked us to do.
Who we share your data with
We do not sell your personal data. We share it only with trusted parties who help us run our business, including:
- Our customer relationship management (CRM) provider, GoHighLevel, which stores and processes enquiries on our behalf
- Analytics and advertising providers such as Google, where you have given consent
- Members of our team who carry out your work
These providers act as our data processors and are only permitted to use your data on our instructions.
Marketing
If you ask us for a consultation or download our brochure, we may contact you about that enquiry. We will only send you wider marketing messages where you have agreed to receive them. You can opt out at any time by replying STOP to an SMS, using the unsubscribe link in an email, or contacting us directly.
How long we keep your data
We keep your personal data only for as long as necessary to deal with your enquiry, carry out any work, and meet our legal and accounting obligations. When it is no longer needed, we securely delete or anonymise it.
Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Request that we erase your data
- Restrict or object to how we use your data
- Request a copy of your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, contact us at info@prestigesurrey.com.
Cookies
This website uses cookies and similar technologies. You control these through our cookie banner and can change your choice at any time. Full details are in our Cookie Policy.
Complaints
If you have a concern about how we handle your data, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.